Frequently Asked Questions

How to order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.Currently supports paypal payment, If you want to pay with a credit or debit card, Simply clicking "Pay with PayPal", then PayPal will process credit card payments for you.You can check our payment methods here. Thank you for your support.

How does my order get processed?

Processing time:The order processing will divided into three parts: Order verification, quality check and packaging. After receiving your order, we will process it within 1-2 business days. (weekends/holidays not included)The tracking number of your order will be provided to you by email after the shipment is shipped out.

Why is my order unfulfilled?

No worries, dear! This just means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as 'Fulfilled' and you will receive an email confirmation with your tracking number.

How do I know if my order was placed?

Once you complete your order, a confirmation email will be sent to the email address associated with your account. If sometime you did not receive your confirmation email, it may be marked as SPAM, so please double check or contact our support team by email

Can I modify/cancel my order after I've placed it?

Order within 1 day of payment, you can cancel the order or modify your order, please email our customer service team via

Order within 2 days of payment but not shipping, you can contact us to cancel the order and we will refund 90% of the total amount since our staff has picked up the product and packed the parcel at that time, except that, maybe the parcel has been sent to the shipping company’s warehouse.

Order with shipping, sorry that we can not cancel the order. Please understand.

My order never arrive. What should I do?

If you have not received the package within the standard delivery time, please follow the steps below.

First use the tracking number to check the status of the order. and check your parcel information in below track website:





Contact our customer service via email immediately for help.

What payment methods do you take?

We Currently supports paypal payment, If you want to pay with a credit or debit card, Simply clicking "Pay with PayPal", then PayPal will process credit card payments for you. You can check our payment methods here. Thank you for your support.

Do i need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

When will my order arrive?

7-12 working days for United States, Australia, United Kingdom

8-14 working days for Canada, Russia, Italy, France, Spain, most of European country.

Why doesn't my discount code work?

Please make sure the code is in active status and after checking, correctly type the discount code in your checkout page and apply to order. Please note that the discount code cannot be changed after you enter it and use it. Please figure out which discount code you need before entering it.

I'd like to make a bulk order, can i get a special offer?

Of course you can. If you would like to buy in bulk, we will offer you the wholesale price or with a reasonable discount depending on your orders. For the details please contact us by email

How much does shipping cost?

Free Shipping for all orders over $35+,For orders below $35, you will need to pay $5.99 additionally for Registered Standard Shipping according to your location.

What is your Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us There will be a 20% restocking fee on returned items to cover the cost of processing the order. CEXYNAIL will not be responsible for the shipping costs on returned items.You can always contact us for any return question

Why is my shipment delayed?

Most delays are caused by some uncontrollable factors, such as economics, politics, competitors, weather holidays, natural disasters or carrier delays.

As part of a global joint effort to slow the COVID-19 outbreak, there have been delays in shipment processing due to personnel and safety requirements.

We are happy to provide you with convenience to help you place your order online and respond to your email as soon as possible. If you need any other help, please feel free to contact our customer service.

When will my order ship?

We know you want your order ASAP. We are just as excited for you to receive your new product from CEXYNAIL! We ship all orders out within 1~3 business days of purchase. Please note, orders placed on Friday are shipped the following Monday.

How can I track my order?

Once your order ships a shipping confirmation email, which includes your tracking details, will be sent to the email address associated with your order. Please allow at least 48 business hours to process and ship your order.

Delivery Issues?

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; check your order to ensure the shipping address provided was correct. If the address provided was correct, contact your local post office responsible for delivering the package immediately. They will be able to assist you in recovering your package. CEXYNAIL does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Help! I have questions!

No worries babe! We are here for you. Please contact us via email at or our contact us form. We will respond to your inquiry within 48 business hours.

How long does it take to receive a response?

We respond to all inquiries within 48 hours. Messages received on Friday are responded to the following Monday. Please note, we are closed for all major holidays and you may receive a delay in response during those times

Are you currently looking for Influencers & Brand Ambassadors?

We are always open to content collaborations! If you are in LOVE with the brand and interested in working with CEXYNAIL, email us at Please include links to your social media profiles.

Contact Information

The best way to contact us is via email at

CEXYNAIL Working Time:

Monday - Friday (8:00 AM - 5:00 PM PST)

*On business day, we will back to you within 48 hours.

TikTok: @cexynailofficial

Youtube: @cexynailofficial

Instagram: @cexynailofficial

How do i prep my nails?

Wash your hands with an oil-free soap and water (dish soap works great to remove oils from the skin and nails! This helps Cexynail gel nail strips or press on nails adhere best. Shape the nails and push back cuticles. Use the enclosed Prep Pad to remove any remaining oil and residue. Make sure your nails are completely dry before application.

Do i Need a base or a topcoat?

Because gel nail strips or press on nails is an all-in-one product, no additional Base Coat, Nail Strengthener or Top Coat is needed. Should you decide to wear an additional product with our gel nail strips or press on nails, we cannot guarantee lasting results.

What if i mess up a nail? Can i redo it?

If you’re in between sizes, size down! It’s always better to use a strip that is slightly smaller to avoid any overlap on the skin along the sides of the nail or cuticle line to prevent lifting.

How many time do i need to cure?

Cexynail gel nail strips only requires 1 cure for 45~60 seconds.

My nail feel sensitive during curing, why is this happening?

If you notice any discomfort during curing, this may indicate a thinning or weakened nail-bed. Remove your hand for a moment, and then replace to finish curing.

How do i store my leftover gel nail strips? Does it expired?

Before curing your nails, make sure your leftover strips are placed in the black carton in order to prevent premature nail curing if exposed to LED lamp light. Our gel nail strips will stay fresh for 12 months after being opened!

How remove the gel strips?

It’s really easy to remove the semi cured gel polish wraps. Our semi cured Jellies is probably the easiest gel nail removal process that doesn’t require soaking in chemicals or filing layers off. Here is how to remove it in the safest way possible!

Here is how to remove your wraps in a few easy steps

1. Rub coconut, olive or baby oil on the edge of nail wraps to loosen up the sticky part of your nail wraps

2. Dip and soak the flat side of the wooden orange stick with nail polish remover. If you don't have a cuticle pusher handy, you can give a floss picker a shot. Some folks find it easier to use, but just be careful about how much resistance you feel. If you decide to go with the floss picker, start from the top edges of your nail and work your way down when removing the gel polish strips.

3. Wedge wooden stick under the nail wrap and lift up in gentle motion. Take your time to slowly peel off the strip from your nail and gently peel the nail wraps away from the cuticle.

4. Once the nail wraps have been removed use an alcohol swab to remove any residue and voilà you've successfully removed your nail wraps!
Few things to look out for when removing your cured gel stickers:

❌ Do not peel wrap off roughly or in a fast motion as the adhesive might not have softened completely resulting in damaged nails!

❌ If you’re feeling resistance when taking your gel strips off - stop! Forcing the semi-cured gel nail strips off or biting it off can damage your natural nail beds.

Can I use the the semi cured uv gel nail stickers to extend my nails ?

Yes , you could potentially extend them slightly with gel strips by applying gel top coat on top of them.

Do I also need to buy a lamp separately?

Our gel nail strips need to be cured by UV led lamp, If you don’t have a lamp,it’s better for you to buy a lamp , you can shop a lamp on our website !

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